Legal information

Legal Information

We value each of our clients, regardless of the type of his account. In all cases, you will receive the upmost professional service. But, the company Safe Way Elite (hereinafter – the Company) does not trade with you, for you, instead of you and do not manage your finances, and also does not give direct instructions about the market.

The company provides you with a complete and exceptional service and, if the level of your Trading Account allows, and you express a desire, the Company can spend time explaining the mechanisms of the Exchange Trading or the basics allowing you to gain skills of reading technical indicators or their possible combinations, and You can get explanations from the Company about the most significant factors that have the greatest impact on financial markets at a given point of time, i.e. the ABC of financial markets.

Any «Signals», «Strategies», «Tips», «Training», «Training video courses», «Webinars» and other recommendations are informational, you make decisions on your own, in which we are not your advisor or fiduciary.

Legal aspects

By opening a Trading Account on our Website, you must agree to the Client Agreement, privacy policy, as well as other policies and conditions posted on the Website, which are in essence an Irrevocable Offer submitted in accordance with the laws of United Kingdom.

You must confirm your Trading Account, i.e. go through the verification procedure.

If necessary, based on the results of your trading, you can request a report from us on the operations of your trading account to provide tax reports in your country of residence.

This website is property of Safe Way Elite.

Location: 46 Folgate Street, London, E1 6GL, United Kingdom.

Company Contacts:

Tel: 442046002006

Email: [email protected]

Disclaimer

Safe Way Elite don’t offer trading in binary options.

When trading CFD and operating in the Forex market, as well as trading any financial assets, there is a possibility of partial or complete loss of your investment funds. Therefore, it is strongly recommended to refrain from investing and trading funds that you cannot afford to lose in the event of an unfavorable outcome of such trading.

In CFD and Forex trading, the risks of loss are very real. Please make sure to read our terms and conditions carefully before you start investing in digital options and the Forex market.

By accepting the terms of the Agreement, you confirm that you are aware of the risks inherent in the activities in the field of CFD and the Forex market, including the partial or total loss of invested funds. The company Safe Way Elite (hereinafter – the Company) believes that when starting trading in the Forex market or CFD, you invest only in the amount that you can afford. Before starting operations, we ask you to familiarize yourself with the terms of the Client’s Agreement, the privacy policy, as well as all annexes to them.

The company warns that this notice cannot, does not disclose and does not explain all possible risks and other important aspects related to trading in CFD and modernizing operations in the Forex market. This document explains the nature of possible risks arising when working with CFD and performing trades in the Forex market in general terms.

Please be advised that the exchange rates on the Website are similar to those established by the Company for the sale of CFD to customers. At the same time, the Company is not responsible for their discrepancy with the rates on the market in real-time option sales.

The company reserves the right to close the deal ahead of schedule if it is impossible to update the rates within 30 seconds. In this case, the client is automatically notified of the cancellation of the trade via e-mail, and the funds invested in the trade are returned to the client’s account.

By accepting the terms of the Agreement, you assume full responsibility for interacting with the Company within the limits established by law, including compliance of this interaction with the laws and other legal acts of your country of residence. We ask you in advance, before accepting the terms of the Agreement, to
familiarize yourself with the possibility of tax penalties for profits from similar operations in your country.

The company does not bear financial responsibility for the results of operations performed by the Client. The company is also not responsible for losses associated with the service of copying trades of other persons.

Each client has the right to open only one trading account on the platform. Profits received on accounts opened under a fictitious name, or on several accounts opened by the same person will be canceled and unavailable for withdrawal. If one client opened several trading accounts, then the profit will be canceled on all of the opened accounts, and access to all accounts will be closed for further proceedings. By making an
agreement with the Company, it is possible to restore access to only one of the accounts and transfer funds from the remaining blocked accounts, in the absence of illegal actions on the side of the client when gaining profits using several accounts.

In the event of improper financial damage to the Company, the Company has the right to withhold the amount equal to the costs of such damage (legal, operational, etc.) from the client’s account caused by the improper actions of the Client, including the costs caused by the dispute of payments received from client involving third parties.

The company assumes that You are familiar with the business model of the activity being carried out, the result of which is completely subordinate to the choice of a specific direction of asset price movement from the initial strike price to the specified expiration date.

Before making a trade, you are provided with full information about the trade: name of the asset, price of execution, chosen direction of price change, as well as the amount of investment determined by the trader
for the specific trade.

Any «Signals», «Ideas for trading», «Tips», «Coaching» and other recommendations are informational in nature, you always make decisions independently in which the Company is not your adviser or confidant.

Recommendations that we provide are not a direct offer of purchase/sale or an invitation to make offers in trading CFD, trading in the Forex market.

Every decision you make with us is YOUR independent decision.

We do not act as your advisor or trustee. You agree that we do not have any fiduciary obligations to you and accept no responsibility for any claims, losses, costs and expenses, including court fees, which you may incur by following the company’s trade recommendations, as well as any of your actions or omissions, caused by our recommendations or information provided by us.

Recommendations are based on personal judgment and are not a guarantee.

Our market recommendations are based solely on the opinion of our staff. They can be equally consonant or not with the market positions or intentions of the Company, its branches and employees. We provide our recommendations based on information that is believed to be reliable, but in no way guarantee their accuracy and completeness and do not claim that following these recommendations can reduce or eliminate the risk inherent in trading CFD and the Forex market.

Visitors to our site are required to pre-verify that their interaction with the Company takes place strictly within the framework of the law in force in their country of residence and the restrictions imposed in it. Clients should also be aware of their obligations to pay taxes on capital gains in their country.

As much as possible, the company disclaims all warranties of any kind, express or implied, relating to the site, platform, site content and services, including (without limitation) the right of ownership, market demand, suitability for a particular purpose, no violation of rights property during operations or performance.

The company disclaims all warranties, express or implied, regarding:

– security, accuracy, reliability, timeliness and efficiency of the site, its content, platform, services;

– smooth operation of the site, platform and service, the absence of errors or the fact that any errors will be corrected;

– performance and accuracy, quality, timing, completeness and usefulness of any information
provided on the site, platform and services.

Terms and Conditions

This Privacy Policy applies to Safe Way Elite (hereinafter “the Company”).

1. General

1.1. The Company will open a trading account for the Client upon receiving the required identification documents and approval of this Agreement by the Client.

1.2. Access to the Client’s account by the Client will be in accordance with the Terms and Conditions of this Agreement.

2. Electronic Trading

By signing this Agreement, the Client is entitled to apply for access codes, within the Company’s electronic systems, to be able to give orders for the purchase or sale of Financial Instruments with the Company, through a compatible Personal Computer of the Client, connected to the Internet.

The Client acknowledges and understands that the Company reserves the right, at its discretion, to terminate the Client’s access to the Company’s electronic systems or part of them in order to ensure the effective and efficient operation of its systems and protect the interests of all its Clients and its own.

In such cases, the Company may close any or all trading accounts of the Client.

The Client agrees and states that he will keep the access codes in a safe place and not reveal them to any other person. He will not proceed and avoid proceeding in any action that could probably allow the irregular or unauthorized access to or use of the Electronic System.

The Client agrees not to use the platform in an abusive way by lag trading and/or usage of server latency, price manipulation, time manipulation, and similar practices. In such a case, the Company will reverse all related Client’s trades and close any or all trading accounts of the Client.

The Client will make all necessary efforts to keep his access codes secret and known only to him. Also, the Client will be liable for all orders given through and under his access codes, and any such orders received by the Company will be considered as received by the Client.

In cases where a third person is assigned as an authorized representative to act on behalf of the Client, the Client will be responsible for all orders given through and under the representative’s access codes.

The Client undertakes to notify the Company immediately if it comes to his attention that his access codes are being used unauthorized.

The Client acknowledges that the Company will not take action based on orders transmitted to the Company using electronic means other than those orders transmitted to the Company using the predetermined electronic means.

The Client agrees to use software programs developed by third parties, including but not limited to the generality of those mentioned above, browser software that supports Data Security Protocols compatible with protocols used by the Company. Moreover, the Client agrees to follow the access procedure (Login) of the Company for Electronic Services that support such protocols.

The Client acknowledges that the Company bears no responsibility if unauthorized third persons have access to information, including electronic addresses, electronic communication, and personal data, when the above are transmitted between the Client and the Company or any other party, using the Internet or other network communication facilities, telephone, or any other electronic means.

The Company is not an Internet Service Provider nor is responsible for any electricity failures that prevent the use of the system and cannot be responsible for not fulfilling any obligations under this Agreement because of the internet connection or electricity failures.

In the case of such electricity/communication/Internet failures, and if the Client wishes to execute a position, then he must telephone our operators on the phone line and give a verbal instruction. The Company reserves the right to decline any verbal instruction in cases where its telephone recording system is not operational or in cases where the Company is not satisfied with the caller’s/Client’s identity or in cases where the transaction is complicated and reserves the right to ask the Client to give instructions by other means.

The Client acknowledges that the Company bears no responsibility for any loss of the Client due to inability of the Client to access the Company’s Trading Platform if this inability was (1) a result of the Client’s failure to keep the Trading Platform software provided to the Client up to date with all necessary updates and upgrades, (2) caused by any other mechanical, software, computer, telecommunications or other electronic systems failure in the control of the Client or the Company.

The Company is responsible for keeping its Trading Platform, and other electronic system used with the latest updates and upgrades originated from the relevant software/hardware provider and performing any necessary restarts of the Company’s Servers which are either under the Company’s control or not, in order to ensure the efficient and effective operation of its electronic system.

These actions may cause any electronic system, including the Company’s Trading Platform being inaccessible by the Client for a period of time. The Client acknowledges that the Company bears no responsibility for any loss of the Clients caused due to the actions described herein or any other maintains action.

The Safe Execution of Trades

3.1. The Company will, in certain circumstances, accept instructions, by telephone or in person, provided that the Company is satisfied, at its full discretion, of the caller’s/Client’s identity and clarity of instructions.

In case of an Order received by the Company in any means other than through the electronic Trading Platform, the Order will be transmitted by the Company to the electronic Trading Platform and processed as if it was received through the electronic Trading Platform.

The Company reserves the right, at its discretion, to confirm in any manner the instruction and/or Orders and/or communications sent through the Communication System. The Client accepts the risk of misinterpretation and/or mistakes in the instructions and/or Orders sent through the Communication System, regardless of how they have been caused, including technical and/or mechanical damage.

The Client has the right to authorize a third person to give instructions and/or orders to the Company or to handle any other matters related to this Agreement, provided that the Client has notified the Company in writing, of exercising such a right and that this person is approved by the Company fulfilling all of Company’s specifications for this.

Unless the Company receives a written notification from the Client for the termination of the said person’s authorization, the Company will continue accepting instructions and/or orders given by this person on behalf of the Client, and the Client will recognize such orders as valid and committing. The above written notification for the termination of the authorization to a third party has to be received by the Company with at least 2 days’ notice.

Once the Client’s instructions or Orders are given to the Company, they cannot be revoked. Only in exceptional circumstances, the Company may allow the Client to revoke or amend the relevant instruction or Order. The Company has the right to proceed to a partial execution of the Client’s Orders.

3.2. The transaction (opening or closing a position) is executed at the “BID” (Buy)/“ASK” (Sell) prices offered to the Client. The Client chooses a desirable operation and makes a request to receive a transaction confirmation by the Company. The transaction is executed at the prices the Client can see on the screen. Due to the high volatility of the markets during the confirmation process, the price may change, and the Company has the right to offer the Client a new price. In the event the Company offers the Client a new price, the Client can either accept the new price and execute the transaction or refuse the new price, thus cancel the execution of the transaction.

3.3. The Client, using electronic access, can give only the following orders of trading character:

OPEN – to open a position;
CLOSE – to close an open position;
To add, remove, edit orders for Stop-Loss, Take Profit, Buy Limit, Buy Stop, Sell Limit, Sell Stop.

Any other orders are unavailable and are automatically rejected. The confirmed open or closed position cannot be canceled by the Client. Orders can be placed, executed, changed, or removed only within the operating (trading) time and shall remain effective through the next trading session. The Client’s Order shall be valid in accordance with the type and time of the given Order, as specified. If the time of validity of the order is not specified, it shall be valid for an indefinite period.

The Status of the orders is always shown in the Client’s online Trading Platform. In the event that access to the online Trading Platform is not possible, then Clients may contact the Company by telephone and request the status of any of their pending orders.

The Company shall not be held responsible in the case of delays or other errors caused during the transmission of orders and/or messages via computer, as well as for damage which may be caused by the non-validity of securities, or a mistake in the bank account balance of the Client. The Company shall not be held responsible for the information received via computer or for any loss which the Client may incur in case this information is inaccurate.

The Company reserves the right to change the opening/closing price (rate) and/or size and/or number of the related transaction (and/or the level and size of any Sell Limit, Buy Limit, Sell Stop, Buy Stop order) in case any Financial Instrument becomes subject to possible adjustment as the result of a Corporate Event.

This operation is applied exclusively to securities and has a meaning to preserve the economic equivalent of the rights and obligations of the parties under that transaction immediately prior to that Corporate Event. All actions of the Company, according to such adjustments, are conclusive and binding upon the Customer. The Company shall inform the Customer of any adjustment as soon as reasonably practicable.

While a Client has any open positions on the ex-dividend day for any of Financial Instrument, the Company reserves the right to close such positions at the last price of the previous trading day and open the equivalent volume of the Financial Instrument at the first available price on the ex-dividend day.

In this case, the Company has to inform the Client by internal mail in the trading terminal about the possibility of such actions not later than the closing of the trading session prior to the ex-dividend day.

Orders: Stop-Loss, Take Profit, Buy Limit, Buy Stop, Sell Limit, Sell Stop on Financial Instruments are executed at the declared by the Client price on the first current price touch. The Company reserves the right not to execute the order or to change the opening (closing) price of the transaction in case of the technical failure of the trading platform, reflected financial tools quotes feed, and also in case of other technical failures.

Under certain trading conditions, it may be impossible to execute orders (Stop-Loss, Take Profit, Buy Limit, Buy Stop, Sell Limit, Sell Stop) on any Financial Instrument at the declared price. In this case, the Company has the right to execute the order or change the opening (closing) price of the transaction at the first available price.

This may occur, for example, at times of rapid price movement if the price rises or falls in one trading session to such an extent that under the rules of the relevant exchange, trading is suspended or restricted. Or this may occur in the trading session start moments. So as a result, placing a stop-loss order will not necessarily limit your losses to the intended amounts, because market conditions may make it impossible to execute such an order at the stipulated price.

The Client may submit to the Company in writing by e-mail or delivery by hand, his objection to the execution or the non-execution or the mode of execution of a transaction and/or Order concluded on his behalf within two (2) working days from the conclusion of the transaction. Otherwise, the transaction will be considered valid and binding for the Client.

At the Margin level of less than 50%, the Company has a discretionary right to begin closing position starting from the most unprofitable. If the Margin level is equal or less than 3% on the Classic & Straight Through Processing account, the Company will automatically close all positions at market price.

The Client agrees and realizes that all conversations/communications between the Client and the Company can be recorded on magnetic, electronic, and other carriers. The Client further agrees that the Company has the right to use these records as evidence in case any dispute arises between the Company and the Client.

The Company has the right to refuse the Client in the execution of transactions through the telephone line if the actions of the Client are not clear and do not include the following operations: opening position, closing position, changing, or removing orders.

In case of force-majeure, the Company shall not bear the responsibility to any harm or any form which shall be caused to the Client in the event that such harm is the result of a force majeure also known as an outside event which is not in the control of the Company which influences Trading. The Company shall not bear any responsibility for any delay in communications and/or failure on the Internet, including, without limitation, computer crashes or any other technical failure, whether caused by the telephone companies and various telecommunication lines, the Company’s computers or the Customer’s Computers, hacker attacks and other illegal actions against the Server of the Company and also a suspension of trade in the financial markets concerning Financial Instruments of the Company, the Company may suspend, freeze or close the Client positions and request the revision of the executed transactions.

All price levels in the trading terminal are determined at the Company’s discretion. Any references of the Client to prices of other trading or information systems shall be disregarded.

Trading operations using additional functions of the Client trading terminal such as Trailing Stop or Expert Advisor are executed completely under the Client’s responsibility, as they depend directly on the Client trading terminal, and the Company bears no responsibility whatsoever. The Company reserves the right to reverse any or all types of existing or previous transactions performed by the Client in any of his trading accounts and terminate the Agreement in case the Client uses additional functions on his trading terminal such as Expert Advisor etc., which might cause a manipulation on the execution process of the financial instrument as well as affect the smooth operations of the Trading Platform.

The 1 (one) standard lot size is the measurement unit specified for each Financial Instrument traded in the Electronic Trading Platform. The Company reserves the right to change the Contract Specifications at any time, depending on the market situation. The Client agrees to check the full specification of the Financial Instrument before placing any order. The minimum volume of the transaction is 0.01 lot.

A possible choice of a leverage rate, always according to the account type, ranges from 1:1 up to 400:1 depending on the type of the account and at the discretion of the Company. At the opening of a Client trading account, the leverage rate is predetermined according to the type of account chosen by the Client. The Client may request lower leverage to be applied to their trading account by contacting the Company. The Company reserves the right to change the Client’s trading account leverage at its discretion, either for a limited time period or on a permanent basis, by informing the Client by written notice sent either by regular mail or by internal mail.

The level of the swap rates may vary in size and change depending on the level of interest rates. The Company reserves the right to change the swap value applicable to the Financial Instruments on a daily basis and inform the Client through the website of the Company in the Contract Specification section. The Client agrees to check the full specification of the financial instrument before placing any order.

From Friday to Monday, swaps are calculated once. From Wednesday to Thursday, swaps are calculated in triple size. The Company does not have to inform the Client, and it is the Client’s responsibility to check for swap values.

The Company has the right at its discretion to increase or decrease spreads on Financial Instruments depending on market conditions.

The Company has the right not to accept trading in all provided trading symbols, to be determined in its own absolute discretion, 2 minutes before and after a Critical News Release.

Client Declarations

The Client declares that his communication with this Agreement does not conflict with any laws or regulations that are against him, and that he is obliged to fulfill any duty that comes from using the system. The Client is the sole responsible person for all the trading deals performed in his account, including all deposits and withdrawals, and he is the only one responsible for the safety of his login and password.

The trading services that are offered through the website are only suitable for those who are aware of the risk of trading in the capital markets in general and in the currency market specifically. The incorrect use of financial leverage systems runs the risk of losing all the capital deposited in a short period of time.

The Client declares that he has knowledge of the trading system, including the opening and closing of deals.

A Client who is not familiar with the trading system is advised not to enter a trade unless he receives guidance from the Company’s representatives.

Consultation and Limitation of Responsibility

There is no advisory at the Company’s website or any other source regarding advice for or against currency trading.

The Company does not offer any advisory regarding Taxation.

The Company will not be responsible for any faults, mistakes, or trespasses regarding losses or expenses incurred, that may affect the Client or any third party as a result of counting upon the information or using the information that was given to the Client by the Company or by any other person.

Limitation of Loss

The order used to limit the loss is the stop-loss order, and it is a solution for suspending the deal that is causing loss of the value to the Client’s equity. The Company advises this order usage in order to gain control over the potential loss of every deal. As shown clearly in certain market conditions, there is no certainty that the limitation of stop-loss order is to be executed with the requested rate, or not at all.

The maximum loss of the Client will not exceed the funds in his account.

The Company has a clear guideline to Margin Requirements:

A customer must have a sufficient margin that must be maintained in order to open or close a position; the Company has the right to close any trade when Margin requirements are not met.

The Company has the ability to change any margin requirement at their choosing.

Reports

The Client can, at any time, browse through the reports regarding his ongoing trade through connection to the trading platform.

The Company does not send printed reports to its Clients. Upon the Client’s request, a report of ongoing deals and the financial status of his account will be given out; this request can be made digitally.

Responsibility

All trades taken by the Clients are their own responsibility. The Company is not responsible for any damage, result, ban, loss, or debt that can occur to the Client directly or indirectly from this Agreement.

The Client declares that it’s known to him that trading currency pairs and other financial instruments are high-risk deals. High leverage can quickly affect the result of a deal.

The Client declares that he has read and understood all the details that are attached to this Agreement.

Accounting and Payments

The amounts of any deposits or withdrawals will be stated as a Balance transaction in the account history.

Payments will be delivered to the Client upon request, which is consistent with the details and conditions in this Agreement.

The Client declares and confirms that the Company can deduct from his account all the taxes or fees, including tax source fees, that are due according to regulations, and he will have no claims against the Company.

All Clients that use credit card transactions have a limit to 1 card per account.

Partners Account

Regarding a multi-owner account, according to the power of attorney that is used by the Company, all the owners are held responsible for their account. Any notification given out from the Company to one of the owners will be regarded as notification to all owners of the account. Any orders given out by one of the owners to the Company will be regarded as an order by all owners of one account, if there are several order sequences, the last order will be regarded as the one that should be followed.

Agreement Expiration

The Company supersedes the expiration of an Agreement action at any time upon notifying the Client and is executed right away.

When closing or terminating the Agreement from any party, either the Client or the Company will be obliged to close all open deals immediately after terminating this Agreement, or even prior, according to the Company’s requirement.

Starting from the date of terminating the Agreement, the Client is not allowed or able to open new deals or execute financial orders, without the approval of the Company.

General

This Agreement and its schedule-appendix supersede all the communications between the parties.

There will be no expiration date or cancellation for any change in this Agreement that will take place unless there is a written stamped letter between the parties.

The Client is not entitled to forward or delete this Agreement, including debit or credit to any third party.

The introduction of this Agreement is an integral part of it.

The Agreement is written in paragraphs and titles and subtitles are there for offering the reading facility, and it’s not allowed to be used for commentary reasons.

This Agreement is only for adults 18+ yrs.

The Client has to approve receiving messages and announcements, including advertising material, from the Company regarding the communication sent to the Company.

The diagrams that are shown at Company’s books are considered right and affirm everything that is included in them.

Bonus Terms and Conditions

These Terms and Conditions apply to all bonus promotions referenced or listed on , affiliated sites, or distributed in any and all forms of electronic communication.

Bonus will only be applied to one account and cannot be transferred between accounts.

The Client must trade a minimum trading volume of the bonus amount divided by 4 (four) in order to withdraw bonus funds.

If the requirement is not fulfilled within 60 days (44 market days) from the deposit date, the bonus amount will be withdrawn out of the Client’s account. If this should cause a margin call, the Company will wait for the Client to either deposit additional funds or close all of his/her positions.

For example: if an account is funded with $1000 and received a bonus of $200, a trading volume of 50 lots (200/4) has to be done in order to withdraw bonus funds and profits.

Bonus deposits are not pro-rated, and trading volume requirements must be met to redeem the entire bonus and profits amount posted before eligibility of withdrawal.

The bonus and profits can only be withdrawn once the minimum trading requirements outlined above have been met. By accepting the deposit bonus, the Clients may NOT withdraw the trading profit funds at any time and nor the bonus funds they received until minimum trading requirements have been met. The Client may also withdraw the funds they deposited at any time, but not the trading profit funds and bonus until minimum trading requirements have been met.

If by closure of the trading account, the minimum trading requirements have not been met, the bonus will be transferred to the balance and the company can charge the client by a payment of maximum 50% of the bonus amount. The bonus cannot be covered from the balance of the customer account.

By accepting the deposit bonus, the Clients agree to these Terms and Conditions. The Company maintains the right to change the terms of the bonus policy at any time. Prior notice will be given to the Clients via posting on the website or e-mail. The Company will not be held responsible for the failure of the Client to regularly review and confirm posted Terms and Conditions.

The trading volume will only be calculated on FX products.

All bonuses received will receive no more than 100:1 leverage on the trading accounts.

Awaiting Deposit

The company can pay the customer in advance in the form of an awaiting deposit in order to give them the opportunity to enter the market with a larger volume without losing time by transferring the funds.

An awaiting deposit can only be granted through verbal confirmation from the customer and becomes mandatory at the moment of booking.

An awaiting deposit must be covered by the customer within the agreed timeframe which can’t exceed the maximum of 14 days by depositing the same amount of the awaiting deposit.

The awaiting deposit cannot be covered by the customer account balance.

If the customer has not covered the awaiting deposit within 14 days, the affected customer account will be blocked and will remain inactive until the payment is cleared.

An additional fee of 2.5% of the awaiting deposit will be added for each subsequent week.

Withdrawal Policy

The Company finance department supervises every withdrawal request submitted. We will process withdrawals within the first 30 days of an account being opened, although special requests may be considered. Please e-mail [email protected] with such requests.

To be eligible to make a withdrawal, you must first supply full compliance documentation (Passport copy, valid utility bill, and, in some cases, a copy of the credit card used to make the deposits). The minimum withdrawal amount is $50 by credit card or its equivalent in your chosen fiat currency. There is no fee for withdrawal by credit card.

Refund Policy

When a refund request is submitted, the Company may take up to 3 business days to process the request. When your application is approved, you may need to wait for additional 5 to 7 days before seeing the funds in your account, depending on the bank the Client is working with.

Note: In case the Client has received a credit bonus and wishes to make any withdrawal, the Client must first trade the specified volume as required by the “Bonuses” stipulation. If the Client has failed to trade at the required volume, his withdrawal may be canceled.

Disputes and Complaints

For any disputes or complaints, you may contact us via our chat services, e-mail ([email protected]) or by telephone. We will process your dispute within 48 hours.

KYC (Know Your Customer) Policy

Know your customer policies have become increasingly important worldwide lately, especially among banks and other financial institutions, in order to prevent identity theft, money laundering, financial fraud, and terrorist activity.

The Company holds a zero-tolerance fraud policy and is taking all measures possible to prevent it. Any fraudulent activity will be documented, and all related accounts to it will be immediately closed. All funds in these accounts will be forfeited.

Prevention:

The Company aims to ensure the integrity of any sensitive data it obtains, such as your account information and the transactions you make, using a variety of security measures and fraud controls. Securing your electronic transactions requires us to be provided with certain data from you, including your preferred deposit method.

When you deposit funds, we will require the following documents:

A copy of your valid passport with the signature page
Copies of your credit cards used to make the deposit (front side with the first 6, last 4 digits and expiry date visible, card brand visible and the back side with the CVV covered)
A copy of a recent utility bill in your name and address

If you have any questions, please don’t hesitate to contact our customer support: [email protected]

When do I need to provide these documents?

We highly appreciate you taking the time to provide us with all the necessary documents as soon as you can, in order to avoid any delays in processing your transactions. We require the receipt of all the necessary documents prior to making any cash transactions to your benefit.

Some circumstances may require us to request these documents before allowing any other activities in your account, such as deposits or trades.

Please note that if we do not receive the required documents on file, your pending withdrawals will be canceled and credited back to your trading account. We will notify you of such an event via our system.

How can I send you these documents?

Please scan your documents or take a high-quality digital camera picture, save the images in JPEG format, then upload your documents through the Client area on the website or alternatively send them via e-mail to [email protected].

How do I know my documents are safe with you?

The Company holds the security of documentation at the highest priority and treats all documents it receives with utmost respect and confidentiality. All files we obtain are fully protected using the highest level possible of encryption at every step of the review process.

We thank you for your cooperation in helping us make the Company a safer place to trade.

Arbitrage Trading Warning

A Forex trading strategy that consists of locating an incorrectly priced currency pair and buying or selling it against another currency pair for a profitable risk-free trade by exploiting the WebTrader technology “holes” is forbidden.

In addition, abuse and/or arbitrage using the Company’s bonuses or swap-free accounts are strictly forbidden. Any trader believed to be performing arbitrage acknowledges that the Company may remove any such illegally attained profits from his or her trading account, and the Client shall have no right to oppose.

Regulations for Non-Trading Operations

1. General Terms
1.1. These Regulations for Non-Trading Operations (hereinafter, “Regulations”) have been developed within the framework of International cooperation measures aimed to combat financial irregularities, expose and prevent law violations, and set principles for performing non-trading operations on a Client’s Account with Safe Way Elite (hereinafter, “Company”).

1.2. “Non-Trading Operation” shall mean any operation of the Client for deposit of funds to their Client’s Account, withdrawal of funds from their Client’s Account or internal transfers of funds between Client’s Accounts in client portal.
The terms and interpretations applicable to these Regulations are specified in clause 17 of the Client Agreement which can be found in the Company Website. In cases where certain clauses of these Regulations do not correspond to certain clauses of the Client Agreement or the Terms of Business, concerning non-trading operations, the clauses of these Regulations shall prevail. This circumstance shall not render other terms of the aforementioned documents invalid.

1.3. The instruction of a non-trading operation can be sent by the Client to the Company only through client portal. All other means of communication specified in Clause 3 hereof are for further supporting correspondence between the Company and the Client and notifications of the Client by the Company.

1.4. When registering for client portal on the Company Website, the Client shall provide accurate and valid information to identify themselves in accordance with the requirements of the Client Registration Form on the Company Website and these Regulations. The Client shall inform the Company about changes in identification data in due time.

1.5. The Company shall have the right at any time to request the following documents in order to verify the Client’s identity of the physical person:

a) Proof of identity. A high-resolution scanned copy or photo of pages of a passport or any other national ID, indicating family name and name(s), date and place of birth, passport number, issue and expiry dates, country of issue and Client’s signature.
b) Proof of address. A high-resolution copy of a: utility bill (water, electricity, phone bill) issued within the last 3 months; bank statement (for a current account, deposit account or credit card account); bank reference letter, confirming the address of the Client.

1.6. The Company shall have the right at any time to request the following documents in order to verify the identity of a client as a legal entity:

a) incorporation, foundational documents and documents confirming the good standing status of the Company and the authority of the signatory to the Client’s Account.

1.7. The Company reserves the right to suspend execution of non-trading operations on the Client’s Account if it is discovered that the Client’s identification information is incorrect or false, as well as in cases where the Client does not provide the required documents.

1.8. The Company carries out collection of data, allowing it to define the identity of new and existing Clients as those people to whom the requirements according to FATCA apply. In this regard the Company may request the Client complete one of questionnaires on self-certification in a form from the Company, the W- 8 form as well as to request additional documents and information. The Company cannot provide services to those people to whom the requirements of FATCA regarding their foreign accounts apply.

1.9. The Client shall guarantee the legal source, lawful possession and right to use the funds being transferred to the Client’s Account.

1.10. The Company shall have the right to amend the terms of these Regulations at its sole discretion and at any time, giving the Client 3 (three) business day’s prior notification in one or several ways described in clause 3.1 of these Regulations. Such amendments will become effective on the date specified in the notification.

1.11. These Regulations are transparent and are an integral part of any agreement concluded between the Company and the Client. The content of these Regulations shall be disclosed without limitation upon the request of any interested party.

2. Suspicious Non-Trading Operations
2.1. The Company may declare a non-trading operation suspicious in following cases, including, but not limited to:

a) abuse of fund transfers without using the services of the Company (without completing trading operations on the trading account; without using investment services);
b) unusual nature of operations that do not have obvious economic substance or obvious legal purpose;
c) circumstances implying that the operations are performed for the purpose of money laundering or financing terrorism;
d) failure of the Client to provide identification information and verification documents, as well as submission a misrepresentation of information;
e) the impossibility to contact the Client by the specified registered e-mail address and telephone number;
f) failure of the Client to provide identification information for the beneficiary, i.e. a person for the benefit of whom the Client acts (in particular, on the basis of an agent contract, commission and trust management contracts, while carrying out non-trading operations);
g) submission of false or invalid documents.

2.2. The Company can declare a non-trading operation suspicious on the basis of analysis of the nature of a non-trading operation, its components, attending circumstances and interaction with the Client or the Client’s representative.

2.3. The Company reserves the right to investigate the nature of any suspicious non-trading operations listed in clause 2.1 of these Regulations for Non-Trading Operations, whereupon such operations will be suspended until the reasons for their occurrence are clarified and the investigation is completed.

2.4. During the course of an investigation, in accordance with clause 2.3 of these Regulations, the Company shall have the right to request that the Client provide proof of identity, payment and other documents confirming the lawful possession and legal source of the funds transferred to Client’s Account.

2.5. If suspicious non-trading operations should be exposed, the Company shall have the right to:

a) refuse to perform these operations, by rejecting the respective request;
b) limit fund deposit and/or fund withdrawal from the Client’s Account through any method at the Company’s discretion;
c) return funds, previously deposited to the Client’s Account, to the same source of payment from which the deposit to Client’s Account was made;
d) write off any compensated commissions or bonuses credited to the Client for operations of the Client;
e) terminate relations with the Client.

2.6. Refusal to perform suspicious non-trading operations or termination of relations with the Client as a result of suspicious non-trading operations performed by the Client shall not impose civil liability on the Company for breach of any agreement with the Client.

3. Communications
3.1. In order to communicate with the Client, the Company may use:

a) trading platform internal mail;
b) email;
c) telephone;
d) post;
e) news in the Company Website;
f) notifications in client portal.

3.2. The Company will use the Client’s contact details, specified when registering or updated in accordance with clause 3.4 of these Regulations. The Client shall agree to accept any notifications from the Company at any time.

3.3. Any communications sent to the Client (documents, notifications, confirmations, news, statements, etc.) are deemed to be received:

a) if sent by email, within 1 (one) hour after emailing it;
b) if sent by trading platform internal mail, immediately after sending it;
c) if by telephone, once the telephone conversation has been finished;
d) if sent by post, 7 (seven) calendar days after posting it;
e) if posted in the Company Website, immediately after the notification is published;
f) if posted in client portal, immediately after the notification is published.

3.4. The Client shall notify the Company in due time of any change in the Client’s contact details either by updating the information in client portal or through any other method offered by the Company.

3.5. The Client understands and accepts that the Company reserves the right to terminate relations with the Client unilaterally shall the Client behave inappropriately in communications with a Company employee.

3.6. Every non-trading operation of a Client shall be confirmed by a log in the “Transfer History” of client portal. If the Client has reason to believe that the log is inconsistent, the Client shall have the right to lodge a complaint in accordance with clause 7 of these Regulations.

3.7. If the Client finds an error in the record in his favor, he is obliged to notify the employee of the Company as soon as possible using the contact information on the Company’s Website.

4. Payments Policy
4.1. Fund deposits to Client’s Account and fund withdrawals from Client’s Account shall be performed via those deposit and withdrawal options which are available in client portal. Fees as well as other charges for each deposit and withdrawal option are published in client portal and on the Company Website and may be changed by the Company from time to time.

4.2. The Client understands and accepts that any commissions or other charges (Commissions and other charges (in accordance with the table of charges) of online payment systems or processing centers, involved in the transfer of funds) incurred by the transfer of funds shall be at the Client’s expense.
The Company shall be obliged to not charge any additional commission for funds transfer, except for the commissions and other expenses described in these Regulations.

4.3. Funds shall be credited to the Client’s Account on the basis of the funds deposit request. Funds shall be withdrawn from the Client’s Account on the basis of the funds withdrawal request. Funds shall be transferred to another of the Client’s Account on the basis of the internal fund transfer request. These requests shall be processed by the Company within 1 (one) business day, but not later than at the end of the business day following the day of submitting the request (or following the day after funds were credited to the Company Account, in case it is funds deposit).

4.4. Requests for Non-trading operations such as deposit requests, withdrawal requests and internal fund transfer requests shall be submitted by the Client in client portal and shall be considered accepted by the Company if they are displayed in the “Transfer History” of client portal and in the Company records of Client requests.

4.5. The Company will credit the sum received on the Company Account to the Client’s Account.

4.6. Funds shall be credited to the Client’s Account in the currency of the Client’s Account, regardless of the currency the funds were initially transferred in. If the transfer currency differs from the Client’s Account currency, the transfer amount shall be converted at the exchange rate as published in client portal at the moment the payment is received on the Company Account.

4.7. Funds withdrawals from the Client’s Account shall be performed in the currency of the Client’s Account. If the Client’s Account currency differs from the transfer currency, the transfer amount shall be converted into the transfer currency at the exchange rate as published in client portal at the moment the funds are debited from the Client’s Account.

4.8. Exchange rates are published in client portal and are updated by the Company from time to time.

4.9. Currencies accepted by the Company for crediting the Client’s Account, as well as currencies available for transfer to the Client’s External Account, dependent on the funds transfer method, are indicated in client portal.

4.10. The Company shall have the right to set restrictions on minimum and maximum transfer amounts, differentiated by the Deposit and Withdrawal options and transfer currency.

4.11. The Company shall have the right to set restrictions on maximum number of withdrawal requests and internal fund transfer requests, submitted in one Client’s client portal within 24 hours. These restrictions are published in client portal and may be changed by the Company from time to time.

4.12. In case funds are returned to the Company Account, after being transferred to the Client on the basis of their withdrawal request, the funds shall be credited to the Client’s Account in the amount, which has been received on the Company Account, while any commissions or other charges incurred by funds eturning shall be at the Client’s expense and shall be paid by deducting them from the amount re-credited to Client’s Account.

4.13. ЕIf funds transferred as a deposit to the Client’s Account through bank transfer are not credited to the Client’s Account within 5 (five) business days from the date of payment, the Client shall have the right to request that the Company make inquiry on the transfer according to clause 7.4. The Client understands that the inquiry may involve paying commission (in accordance with the tariffs of the payment system or processing center), which shall be at the Client’s expense. The payment method for such expenses shall be determined on an individual basis and may be carried out by transferring the necessary amount to the Company Account or by deducting the amount from the Client’s Account.

4.14. If funds transferred as a deposit to the Client’s Account through an Online Payment System are not credited to the Client’s Account within 2 (two) business days from the date of payment, the Client shall have the right to request that the Company make inquiry on the transfer according to clause 7.5.

4.15. If funds transferred to Client’s External Account through bank transfer were not credited to the Client within 5 (five) business days since the date the withdrawal request acquired the “Processed” status, the Client shall have the right to request that the Company make an inquiry on the transfer. The Company may provide the Client with a document to confirm the transfer of funds:

a) for an inquiry on a bank transfer in currency other than RUR: a SWIFT copy confirming the bank transfer’s execution.

4.16. If funds transferred to the Client’s External Account through an Online Payment System were not credited to the Client within 2 (two) business days from the date the withdrawal request acquired the “Processed” status, the Client shall have the right to request the Company to make an inquiry on the transfer. The Company may provide the Client with a screenshot confirming the transfer of funds to the Client’s External Account.

4.17. The Client understands and accepts that the inquiry and request for documents, in accordance to clauses 4.13, 4.14, 4.15 and 4.16 of these Regulations, may involve paying commission (in accordance with the tariffs of the remitting bank or Online Payment System), which shall be at the Client’s expense. The payment method for such expenses shall be determined on an individual basis and may be carried out through transferring the necessary amount to the Company Account or by deducting the amount from the Client’s Account.

4.18. The Client may activate the “Withdrawal only through bank transfer” restriction. The Client shall submit an email [sv slug=”email-legal-en”]. Once this service has been confirmed, funds withdrawal from the Client’s Account shall only be available through:

a) the bank transfer to account registered under the name of the Client;
b) the internal fund transfer to another of the Client’s Accounts within client portal, provided that the same restriction shall be placed on the Account to which the funds have been transferred.

4.19. A Client may remove the “Withdrawal only through bank transfer” restriction through the following procedure: by visiting the nearest Company office with an identification document and by submitting an application letter (in no particular format) for removing the restriction.

4.20. If a Company employee should make a mistake when carrying out a transfer which results in funds not being credited to the Client’s External Account, the sum of the request shall be indemnified to the Client at the Company’s expense.

4.21. If the Client should indicate invalid payment details when filling out the withdrawal request which results in funds not being credited to the Client’s External Account, the sum of the fees and other charges applied to resolve the issue shall be at the Client’s expense.

4.22. The Client consents to the Company having the right to unilaterally collect arrears on a Client’s Account out of funds held on other Client’s Accounts within client portal, or from another client portal account if the Company believes that there is a connection between this client portal account and the Client.

4.23. The transfer of funds to the Company Account and fund withdrawals from the Client’s Account shall meet the requirements and take into account restrictions established by these Regulations, by the laws in force and other legal acts of countries within the jurisdiction of which the fund transfer takes place.

4.24. The Company has the right to restrict the availability of the Client to conduct Non-trading operations (as well as to suspend the execution of submitted Requests of the Client), until the moment the situation shall be solved, in the following cases:

a) in case the Client breaches clause 11.1 of the Client Agreement;
b) in case of an elimination of consequences caused by a Spike;
c) in case of a technical failure occurring at the Company or at an authorized Company Agent.

4.25. Where the Client’s Account with the Company is in arrears, the Company retains the right to suspend any of the Client’s withdrawal and internal account-to-account transfer requests – including requests which were already made before the Client’s Account fell into arrears – until the Client has paid off the arrears in full.

5. Funds Transfer Options
5.1. Bank Transfer

5.1.1. The Client may use bank transfer to deposit funds to the Client’s Account and withdraw funds from the Client’s Account, provided that this payment method is supported by the Company at the moment the transfer is executed.

5.1.2. This transfer method shall be available for the Client’s use once the Company has been provided the signed Client Registration Form and a copy of the Client’s passport (the Client shall provide Company Employee with a scanned copy of their passport/ID and their signed Client Registration Form).

5.1.3. The Client may only deposit funds through bank transfer to the Company Account from a bank account registered in the Client’s name or may execute the bank transfer without opening a bank account.

5.1.4. Before carrying out a bank transfer to deposit funds, the Client shall submit a deposit request in client portal and download a payment invoice. Invoice parameters such as the Company bank details, purpose of payment and the invoice due date should be observed carefully by the Client. In case the Client cannot make a transfer with the specified purpose of payment in the invoice, the Client must contact the employee of the Company to address this issue on an individual basis.

5.1.5. The Company shall have the right to reject the deposit of funds transferred by bank transfer to the Company Account in cases where the specified purpose of payment has been changed or in cases where funds have been transferred by a third person on the behalf of the Client. In such cases the Company shall return the funds back to the bank account from which they were transferred. All costs incurred by returning of such transfers shall be at the Client’s expense.

5.1.6. The Client may submit the withdrawal request through bank transfer only to bank accounts registered in the Client’s name.

5.1.7. The Company shall transfer money to the bank account of the Client in accordance with the details provided in the withdrawal request, provided that the conditions in clause 5.1.2 of these Regulations are satisfied.

5.1.8. When transferring funds, the Company shall use the purpose of payment as provided in client portal. In the case that the purpose of payment is changed, the Company shall be obliged to inform the Client about the new purpose of payment immediately by publishing it in client portal.

5.1.9. The Client understands and accepts that the Company shall not bear responsibility for the terms and time of execution of a bank transfer (usually bank transfers take around 2-5 business days) by the Client’s bank.

5.2. Credit/Debit Card Transfer

5.2.1. The Client may make a deposit to their Account with accepted types of Credit/Debit Card specified in client portal at any time, provided that this method is supported by the Company at the moment the transfer is executed.

5.2.2. Acceptance of payments by Clients of the Company through client portal by means of international card payment systems are carried out by official partners of the Company.

5.2.3. The Client may only carry out a transfer from a Credit/Debit Card issued in the Client’s Account name. Transfers from Credit/Debit Cards of third parties are not accepted by the Company. In cases where the Company receives a payment to the Client’s Account from Credit/Debit Card of a third party, the Company shall perform a refund to the Credit/Debit Card from which they were transferred. All costs incurred by such refund shall be at the expense of the Client or such other third party.

5.2.4. When making a deposit with Credit/Debit Card the Company shall have the right to request the Client the following documents:

a) a high resolution scanned copy or photo of passport;
b) a high resolution scanned copy or photo of a Credit/Debit Card where the scan or photo of the front of the card should show: the first 6 and last 4 digits of the card number, the full name of the cardholder, the name of the issuing bank and the expiration date. The scan or photo of the back side should show the cardholder’s signature, but the CVC2 or CVV2 code should be concealed. The Client will need to provide a scan or photo for each card used only once;
c) in case of transferring funds from a prepaid or virtual credit card (one where the cardholder’s name is not shown), the Client will need to provide a scan of the official confirmation letter from the issuing bank, verifying that the Client is the genuine cardholder. The document must contain the card number, the Client’s full name and bear the stamp of the bank that issued the card.

5.2.5. The Client understands and accepts that when using this type of transfer, the following restrictions shall be applied on Client’s Account:

a) Fund withdrawals and internal funds transfer will only be available after 30 calendar days (the restriction under clause 5.2.5 (a) shall be removed in the case that the Client provides the documents specified in clause 5.2.4 of these Regulations, and after such documents have been accepted by the Company);
b) Fund withdrawals will only be available through bank transfer to a bank account registered in the Client’s name or to the Credit/Debit card which was used upon deposit, provided that this payment method is supported by the Company at the moment the transfer is executed.

5.2.6. The Client understands and accepts that the Company shall not be held responsible for the time required to execute transfers, nor for the terms of payments execution by the issuing bank of Credit/Debit Card or for circumstances which result in a technical failure during the execution of transfer when they are not the fault of the Company, but the fault of the issuing bank, processing center or international payment system.

5.2.7. After the funds transferred by the Client using a Credit/Debit Card have been credited to the Client’s Account with the Company, the obligation of the Company to render the service of crediting the amount is fully performed and not subject to dispute.

5.2.8. In certain exceptional circumstances, the Company may refund payments made by Credit/Debit Card. In this case, the funds will be refunded to the card that was used for the deposit.

5.3. Internal Fund Transfer

5.3.1. The Client may submit an internal fund transfer request at any time, provided this method is supported by the Company at the moment the transfer is executed.

5.3.2. The Client may submit an internal fund transfer request to another Client’s Account within client portal. Internal fund transfer request to the accounts of third parties shall not be accepted by the Company.

5.3.3. When performing the internal transfer of funds from the Client’s Account which previously received a deposit via a Credit/Debit Card, the restrictions shall be applied to the Client’s Account to which funds are being transferred.

5.3.4. If a Company employee should make a mistake when carrying out an internal transfer that results in funds being credited to the wrong account, the sum of the request shall be indemnified to the Client at the Company’s expense.

5.3.5. If the Client should make a mistake when filling out the internal fund transfer request which results in funds being credited to the wrong account, the sum of the request shall not be indemnified to the Client.

6. Client portal
6.1. The Client agrees with the clauses of these Regulations concerning the usage of client portal.

6.2. Client portal access is password-protected.

6.3. The Client confirms and agrees that client portal is accessible only by using a password.

6.4. The Client shall take full responsibility for the security of their password and its protection from unauthorized access by third parties.

6.5. All instructions completed through client portal after entering the password are considered to be executed by the Client.

6.6. Any party who has gained access to client portal by entering the password shall be considered to be the Client.

6.7. The Company shall not be responsible for any losses endured by the theft, loss or disclosure of the password to third parties.

6.8. The Client shall have the right to change the password to client portal individually or follow the password recovery procedure.
To restore the password for access to the client portal, the Customer must send the following documents to the Company’s postal address:

a) a copy of the Client’s passport/ID;
b) a completed, signed and notarized password change application.

6.9. Deposit requests, withdrawal requests and internal fund transfer requests are displayed in the “Transfer History” section of client portal.

6.10. The Client shall see the following statuses of the deposit request in the client portal “Transfer History” section:

a) The “Processing” status means that the funds are expected to be transferred to the Company Account;
b) The “Successful” status means that the funds have been deposited to the Client’s Account;
c) The “Denied” status means that the request has been denied. The reason the request has been denied is shown in the details of the transfer.

6.11. The Client shall see the following statuses of the withdrawal request and internal fund transfer request in the client portal “Transfer History” section:

a) The “Processing” status means that the request has been received by the Company;
b) The “Successful” status means that the funds have been transferred to the Client’s External Account that was specified in the instruction or that the funds have been deposited to another of the Client’s accounts if it was an Internal funds transfer;
c) The “Denied” status means that the request has been denied. The reason the request has been denied is shown in the details of the transfer.

6.12. The deposit request, withdrawal request and internal fund transfer request may be canceled by the Client (in the “Transfer History” section of client portal) before they are executed.

6.13. The deposit request, withdrawal request and internal fund transfer request may be rejected by the Company, specifying the reason for rejection.

7. Inquiries on transfers and Dispute Resolution
7.1. If any dispute should arise, the Client shall have the right to lodge a complaint with the Company or send a request for an inquiry. Complaints and requests should be received by the Company within 5 (five) business days of the grievance arising.

7.2. To lodge a complaint, the time when the dispute arises shall be considered the moment when the log appears in the “Transfer History” of client portal. To send a request, the time when the dispute arises shall be considered the moment as described in clauses 4.13, 4.14, 4.15 and 4.16.

7.3. To file a request to make an inquiry regarding a bank transfer to the Client, the Client shall:

a) complete the standard form in the “Payment History” of client portal.
b) for an inquiry on a bank transfer in currency other than RUR: attach a SWIFT copy confirming the bank transfer’s execution.

7.4. To make an inquiry on a Credit/Debit Card transfer, the Client shall:

a) complete the standard form in the “Payment History” of client portal. All requests filed through any other method (forum, email, telephone, etc.) will not be taken under consideration.
b) for an inquiry on a Credit/Debit Card transfer: attach proof of identity and a copy of the Credit/Debit Card.

7.5. To file a complaint on non-trading operations, the Client should complete the standard form in client portal.

7.6. Any complaint or request filed in accordance with clauses 7.3, 7.4 and 7.5 is automatically assigned a unique number (TID). The Client shall receive this confirmation in an email sent from [sv slug=”email-legal-en”].

7.7. The complaint must not include:

a) emotional description/appraisal of the dispute;
b) offensive language;
c) obscenities or expletives.

7.8. The Company shall have the right to request that the Client provide additional documents to make an inquiry.

7.9. The Company shall have the right to refuse a Client complaint regarding non-trading operations in the following circumstances:

a) where the complaint was not made in accordance with clauses 7.3 and 7.4 of these Regulations;
b) where the complaint was not made to the Company via the “Payment History” section of client portal (but by e-mail, telephone, on the forum, etc.).
c) where the Client initiates non-trading operations by way of internal account-to-account transfers to other trading or different accounts in the Client’s client portal using the funds credited to the Client’s Account as part of a disputed non-trading operation, or where the Client initiates trading operations using funds which have been credited to the Client’s Account by way of a disputed non-trading operation.
d) in other cases, provided for by these Regulations, the Client Agreement and other Business Conditions on the Company’s Website.

7.10. If the Client is not satisfied with the result of the Company’s review of a disputed situation, the Client may appeal to the relevant authorities in United Kingdom in accordance with the laws of United Kingdom.

Safe Way Elite

1. Obligations of the company

1.1. Safe Way Elite (the Company) places a high priority on the privacy and integrity of the personal information of our Clients, both present and future and other visitors to the site. The Company strives to ensure the safety and confidentiality of all information received from the Client. This Privacy Policy (the Policy) describes how the Company collects, uses and protects the personal information of the Client. This Policy does not require you to submit any more information than you have already provided to the company if you are our client, and in the case of changes to the service by authorized representatives of the company.

2. The Client’s Personal Data

2.1. To open an account, the Company will need certain information (Personal Data) about the Client. This data will also provide you with a better understanding of your needs and will help us provide you with information about products and services that are most suitable and convenient for you. This data will also be used to improve the quality of advising our Clients on all emerging issues.

3. The Personal Data received from the Client

3.1. Information provided on applications and other Company forms, such as name, address, date of birth, passport data, occupation and personal mobile phone number.

3.2. Financial information such as income, assets, investment experience.

3.3. Documents provided to confirm identity, such as passport, utility bills, and/or bank statements or company incorporation information.

3.4. Payment documents: money transfer orders, bank statements, bank card copies, etc.

4. Use of Personal Data

4.1. The Company may use a Client’s Personal Data for one or more of the following purposes:
a) to confirm the Client’s identity;
b) to process trading and non-trading operations;
c) carry out the company’s anti-money laundering policy;
d) to inform the Client of Company products or services that may be of interest to the Client;
e) to provide other services that are relevant to the Client’s business relationship with the Company;
f) to keep a correct database of the Client’s account data;
g) to analyze statistical data to provide Clients with the most suitable products and services.

5. Cookies

5.1. Cookies are small text files sent by a web server and stored on a visitor’s browser which are read later by the server when the visitor returns to the site. Cookies store information such as passwords (encrypted), usernames, shopping cart, certain preferences, etc. allowing visitors to visit sites repeatedly without having to enter the same information over and over. Cookies are not used to determine the personal identity of anyone visiting the site.

6. Third Parties

6.1. The Company may convey the Client’s Personal Data to associated or affiliated companies, auditors, agents (including payment agents), banks or other authorized organizations or persons (Authorized Persons) for the sole purpose of processing the Client’s trading and non-trading instructions.
The Company guarantees that all Authorized Persons will adhere to the terms of this Policy and take all necessary steps to protect the Client’s Personal Data. The Company may provide Personal Data to third parties who are not the Company’s partners, agents or affiliates only when requested by representatives of legal or administrative authorities.

7. Use of Information

7.1. By registering an account with the Company, you consent to the use of your personal details, and their processing: collection, recording, classification, aggregation, storage (updating, changing) extraction, use, transfer (distribution, provision of access) anonymization, blocking, deletion, and destruction of any information relating directly or indirectly to you, your trade transactions and payments, in accordance with this Privacy Policy.

8. Security and Protection

8.1. The Company takes the issue of security very seriously and takes all possible measures to ensure the safety of your confidential information, including adhering to strict standards for the internal use of confidential information and using leading data storage technology.

8.2. The company uses the Transport Layer Security (TLS) cryptographic protocol version 1.2. for the protection of Customer information.

8.3. To make a payment from a plastic card, you fill out the form on the website of the processing center. To exclude the possibility of using these data, they are transferred to the Company in a reduced version (PSI / DSS standard) via a secure connection (see 8.2.). The company does not store full information about bank cards of customers.

9. Contacts

9.1. If you have any questions about this Policy do not hesitate to contact us:

[email protected]

Safe Way Elite

Refund Policy

Safe Way Elite (hereinafter, the «Company») strives to make every Client happy with the pro-vided service. We have therefore created this Refund Policy, which is an integral part of the Client Agreements, in order to prevent disagreements with our Clients:

1. By opening a Client Account on the Company’s Website, the Clients agree not to request or demand a refund or chargeback from their bank or credit/debit card provider at any time while or after using Company’s services under the terms of the Client Agreements and other polices and conditions posted on the Website, which are an integral part of the Client Agreements. Any attempt by the Clients regarding the mentioned refund/chargeback may be considered as a breach of the Client Agreements.

2. If the Company receives the refund or chargeback for any transaction the Company reserves the rights to freeze the current balance of the Client for the refund amount until the end of pro-ceedings on this issue and send the funds back after all required fees have been charged. The Clients are responsible for covering any reversed payments and/or chargeback fees.

3. The Company reserves the right, at its sole discretion, to refund payments to the Clients, made by any payment system including credit/debit cards, with one day prior notification to the Cli-ent. In this case the funds will be refunded back to the same payment system from which the funds were originally received.

4. If the Client used a bank transfer to deposit funds to the Client’s Account, the Company shall have the right to reject the deposit of funds transferred by bank transfer to the Company Ac-count in cases where the specified purpose of payment has been changed or in cases where funds have been transferred by a third person on the behalf of the Client. In such cases the Company shall return the funds back to the bank account from which they were transferred. All costs incurred by returning of such transfers shall be at the Client’s expense.

5. In cases where the Company receives a payment to the Client’s Account from credit/debit card of a third party, the Company shall perform a refund to the credit/debit card from which they were transferred. All costs incurred by such refund shall be at the expense of the Client or such other third party.

6. If there is a reasonable basis to believe or suspect that the origins of Client’s funds and/or Cli-ent’s entire activities are contrary to Company’s Anti-Money Laundering Policy (AML policy) or any terms of the Client Agreement and all its integral parts or any law, regulations etc, the Company reserves unilateral rights to deny fund deposit/withdrawal to/from Client’s accounts within Company’s systems, freeze such funds, block the Client’s Account, cancel any payments made and/or return such funds back. The Client shall indemnify for and against the Company’s direct and indirect losses/damages which the Company suffers as the result of aforementioned.

7. In case the Company reasonably classifies any of Client’s activities as suspicious, inappropriate and/or contradicting the usual purpose of the Company’s services usage, with the presence of direct or indirect illegal intent of the Client or without a good faith, the Company reserves the rights to act under this Policy and return funds without giving any prior notification to the Cli-ent. In such cases the Client shall indemnify for and against the Company’s direct and indirect losses/damages, expenses which the Company suffers as the result of the Client’s actions.

8. The Company will not provide any refunds for the Client’s losses due to any reasons.

9. The Client may send a written refund request if the Client’s account had been deposited into, provided that the Client has not performed any trading operations or other transactions for more than 14 days. The Company will refund any funds with the same method of deposited payment within a reasonable time. The refund can only be carried out to the Client, who has deposited funds into particular Client’s Account. All costs incurred by such refund shall be at the expense of the Client. The refund will be for the full amount, unless other arrangements have been made. All other requests will be considered as withdrawal and will be processed using the usual meth-ods and procedures.

10. In case of detecting any abuses or fraudulent activities by the Client against the Company’s pol-icies, the Company reserves the right to decline the Client’s request of refund.

11. The refund request should be sent by the Client to [email protected] with the following details:

1. Full Name

2. Account Number

3. Country of Residence

4. Currency Used

5. Amount of Requested Refund

6. Payment Method

12. This Refund Policy is for informing the Clients that the Company does not provide any refunds unless any of the above occurred.

13. The Company reserves rights to modify the Refund Policy at its discretion, without notice.

AML and KYC policy

AML and KYC policy is applicable to the Company, its partners and Clients and is intended to hinder and actively prevent money laundering and any other activity facilitating money laundering, financing of terrorism or criminal activity. The company demands from its executives, employees and affiliates to follow the principles of this Policy in order to prevent use of its services for the purposes of money laundering.

The Company determines money laundering as the process by means of which true origin and ownership to the revenues obtained from criminal activity are concealed in such a way that they could be used without any suspicion. It may take many forms, including:

– efforts to transform money received by illegal means into lawfully obtained money;

– making profit from lucrative crime, such as theft, fraud and evasion of taxes;

– be directly related to any property, money, received by illegal means or connected with terrorist activity;

– investment of revenues obtained from criminal activity into full range of financial products.

The essence of AML and KYC policy includes the necessity to provide the potential clients of the Company with the package of documents containing regulated data on its identity.

This system performs simultaneously several functions. On the one hand, KYC enables the Company:

– to verify identity of the client;

– enables the security service to evaluate the risk of involvement of the client into the illegal activity;

– enables to establish a filter regulating the type and number of transactions for the particular client in order to manage its risks;

– enables to monitor unusual client transactions and, if needed, to initiate their investigation.

– The minimal requirements for identification in order to open new account are listed below. If the client refuses or is unable to provide the required information for opening its account, the account shall be closed:

– official name and any other used names (for example, a maiden name);

– correct permanent address, proved by one of the official documents – utility bill, tax assessment, bank statement. The date of issue of such document shall not exceed 3 months;

– telephone number, fax number and e-mail address;

– date and place of birth;

– nationality;

– profession, job title and/or name of the employer;

– official personal identification number or other unique identifier, contained in the up-to-date official document (for example, passport, identity card, residence permit, driving license), having the photo of the customer;

– personally signed application.

If the documents of the Client are issued not in English, such documents at the request of the Company shall at first be translated into English by any official translator, and such translated copy shall be duly signed and affixed by this translator and forwarded with other relevant documents and photos of the Client.

The Client undertakes the following obligations within the framework of the AML and KYC policy:

– to uphold legal standards, including international, intended to fight against illegal trade, financial fraud, money laundering and legalization of proceeds, received by illegal means;

– to eliminate direct or indirect aiding illegal financial activity and any other illegal transactions using the Website.

The Client guarantees non-criminal origin, lawful ownership and right to use money transferred by it to the Accounts of the Company.

In case of suspicious or fraudulent money adding, including use of the stolen credit cards and/or any other fraudulent activity (including any repayment or annulments of payments), the Company reserves the right to block the account of the Client and annul any performed payments, as well as to investigate the nature of suspicious transactions on the Account of the Client, and therefore to suspend such transactions till clarification of the reasons of arising thereof and termination of the investigation.

During the investigation, the Company reserves the right to require from the Client the copies of the identity cards and bank card used for deposits, payment, as well as other documents, proving the legal ownership and non-criminal origin of the funds.

The Client is prohibited to use services and/or software for any illegal or fraudulent action, or for any illegal or fraudulent transaction (including money laundering) pursuant to the legislation of the state of the jurisdiction of the Client.

The refusal of the Company to execute suspicious transactions shall not serve the ground for arising of the legal liability of the Company for the failure to fulfil obligations with regard to the Client.

When depositing funds, the name of the sender shall coincide with the name of the client, stated in the account of the Company. In this case third-party mediation shall be prohibited.
The Client may withdraw funds in the same manner by online transfer through the same system of online transfer to the same account, from which they were transferred.

The Company strives to implement strict policy of anti-money laundering in order to guarantee that its clients will be identified as such suspicions to a certain standard in order to minimize the procedural obstacles for actual and legal clients. In order to fulfil its obligation to provide comprehensive assistance to the government, fighting against such illegal financial transactions, the Company has the electronic system, which completely verifies the identity of its client and may maintain the detailed report on all previous financial transactions.

The Company allows monitoring all suspicious actions and timely providing the law enforcement agencies with detailed information. That is why complete legal defence is provided to the clients, who provide the confidential financial data of the Company.

The Company also adheres to compliance with AML and KYC policy in order to fulfil its official legal obligations.

Considering new normative guiding principles, the procedure of due diligence will also include the verification of potential employees on the list of terrorists/individuals/organizations. The role of the employees in realization of any structure of AML is essential, the employees will have to perform effectively the specified procedures. The employees shall keep strict confidentiality regarding KYC and other AML procedures. If any kind of activity is transferred to any agency private person, it will be guaranteed that they follow the principles specified in this Policy.

The Company also ensures regular update of its platform according to current rules and provisions developed to monitor money laundering and other criminal financial practices on site.

Each subdivision of the Company shall apply AML and KYC policy, executed pursuant to the requirements of local legislation.

All personal and service documentation will be kept within minimum period of time, determined by local legislation.

All new employees obligatory undergo training concerning AML and KYC. The existing employees undergo training annually. Participation in additional training programs is obligatory for all employees related to AML and KYC.

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